Vikri

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Terms and Conditions

Effective Date: 27 May 2024

1. Introduction

Welcome to www.vikri.co.in. These Terms and Conditions ("Terms") govern your use of our website www.vikri.co.in and any services provided by us. By accessing or using our website, you agree to be bound by these Terms.

2. Use of the Website

2.1 Eligibility: You must be at least 18 years old to use our website. By using our website, you represent and warrant that you meet this requirement.

2.2 Account Registration: To access certain features of our website, you may need to create an account. You agree to provide accurate and complete information when creating an account and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account and password.

2.3 Prohibited Activities: You agree not to engage in any of the following activities:

Violating any laws or regulations.
Infringing on our intellectual property rights or those of others.
Uploading or transmitting viruses or malicious code.
Interfering with or disrupting the security or performance of the website.

3. Orders and Payments

3.1 Order Acceptance: All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product availability.

3.2 Pricing and Payment: Prices for our products are subject to change without notice. You agree to pay all charges at the prices in effect at the time of purchase. Payment must be made using the methods specified on our website.

3.3 Shipping and Delivery: We will make reasonable efforts to deliver products within the estimated timeframes. However, we are not responsible for delays caused by factors beyond our control.

3.4 Returns and Refunds: Our return and refund policy is outlined in our Return Policy mentioned at this page. By making a purchase, you agree to this policy.

4. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

5. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted or error-free.

6. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services. Our total liability to you for any damages shall not exceed the amount paid by you for the product or service that gave rise to the claim.

7. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, and expenses arising out of your use of our website or violation of these Terms.

8. Governing Law

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of Patna, India, without regard to its conflict of law principles.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website and updating the "Effective Date" at the top. Your continued use of our website after any such changes constitutes your acceptance of the new Terms.

10. Contact Us

If you have any questions about these Terms, please contact us:

Email: contact@vikri.co.in
Address: Vikri Srijan Pvt. Ltd., Isopur Bahadurpur Road, Near Ply Factory, Phulwarisharif, Patna- 801505

Return and Refund Policy

Effective Date: 27 May 2024

1. Overview

At www.vikri.co.in, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. This Return and Refund Policy explains your rights to return products and receive refunds.

2. Returns

2.1 Eligibility for Returns:

You have 06 days from the date you received your item to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of goods are exempt from being returned, such as DIY kits, raw materials and .

2.2 Non-Returnable Items:

Gift cards
Training program fees

2.3 Return Process:

To initiate a return, please contact us at contact@vikri.co.in with your order number and details about the product you wish to return.
We will provide you with instructions on how to return your item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds

3.1 Eligibility for Refunds:

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will process your refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

3.2 Partial Refunds:

Partial refunds may be granted in certain situations (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

3.3 Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@vikri.co.in.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at contact@vikri.co.in and send your item to: Vikri Srijan Pvt. Ltd., Isopur Bahadurpur Road, Near Ply Factory, Phulwarisharif, Patna- 801505.

5. Shipping

5.1 Return Shipping:

To return your product, you should mail your product to: Vikri Srijan Pvt. Ltd., Isopur Bahadurpur Road, Near Ply Factory, Phulwarisharif, Patna- 801505.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5.2 Shipping Time:

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Email: contact@vikri.co.in
Address: Vikri Srijan Pvt. Ltd., Isopur Bahadurpur Road, Near Ply Factory, Phulwarisharif, Patna- 801505